1. Overview of Services
FixMate Online is a platform that connects service providers (e.g., handymen, cleaners, movers) with users in need of various services. FixMate Online acts solely as an intermediary and does not provide or guarantee any services. All services listed on the platform are offered by independent third-party providers, and FixMate Online bears no responsibility for the quality, accuracy, or completion of services.
2. User Accounts and Registration
To access services on FixMate Online, users must register an account by providing accurate and complete information. Each registration includes basic email verification to ensure the validity of the account holder. You are responsible for safeguarding your account credentials and agree not to share your account details with any third party. Any unauthorized activity under your account is your responsibility.
3. Fees and Payments
FixMate Online operates on a paid service model with applicable fees for service bookings and platform subscriptions. All charges, fees, and subscription costs are displayed at the time of purchase and are non-refundable. This includes:
- Service Charges: Payments made for individual services, whether booked directly through the platform or with third-party service providers.
- Subscription Fees: Any recurring or one-time subscription payments for additional services or features.
- Scrutinize, verify, or endorse the qualifications or skills of service providers.
- Guarantee the performance, safety, or reliability of any services rendered.
- Assume liability for the accuracy, quality, or fulfillment of any services listed on the platform.
- To use the platform responsibly and lawfully.
- To refrain from engaging in abusive, fraudulent, or deceptive conduct.
- To review and abide by any additional terms set by individual service providers.
- All subscription payments are final and non-refundable.
- Subscriptions are subject to renewal as per the plan details, and fees are automatically billed according to your selected payment method.
- The functionality, reliability, or suitability of services.
- The content, materials, and information on our platform.
All payments are final. We do not offer refunds under any circumstances, including cancellation of services or dissatisfaction with third-party providers.
4. Use of Platform and Service Provider Responsibility
FixMate Online provides a platform for connecting users with service providers but does not:
All transactions, negotiations, and service arrangements are between the user and the third-party provider. FixMate Online shall not be held liable for any loss, damage, or injury resulting from interactions with service providers.
5. User Responsibilities
By using FixMate Online, you agree:
If you experience any issues with a service, you may contact the service provider directly. While FixMate Online may assist in facilitating communication, we do not mediate disputes or guarantee resolution.
6. Subscription Plans and Non-Refundable Policy
FixMate Online offers subscription plans to access additional features or services. By purchasing a subscription, you agree that:
You may cancel your subscription at any time, but no refunds will be provided for unused portions of the subscription period.
7. Termination of Account
FixMate Online reserves the right to suspend or terminate user accounts at its discretion, particularly in cases of suspected fraud, abuse, or violation of these Terms. Termination of an account does not entitle the user to a refund for any previously purchased services or subscriptions.
8. Disclaimer of Warranties and Limitation of Liability
FixMate Online provides the platform “as-is” and makes no guarantees regarding the quality, availability, or accuracy of services listed by third-party providers. To the fullest extent permitted by law, we disclaim all warranties, express or implied, related to:
In no event shall FixMate Online or SRJP PTY LTD be held liable for any damages, losses, or injuries arising from the use or inability to use the platform, including but not limited to any indirect, consequential, or punitive damages.
9. Indemnification
By using FixMate Online, you agree to indemnify and hold SRJP PTY LTD, its officers, employees, and affiliates harmless from any claims, damages, losses, or expenses (including legal fees) resulting from your use of the platform, breach of these Terms, or interactions with third-party service providers.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to these Terms shall be resolved in the courts of Melbourne, Australia.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of FixMate Online after changes are posted constitutes acceptance of the revised Terms.
Last Updated: October 2024